Returns & Exchanges

At Hilipert, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Our goal is to make the exchange or refund process as seamless and transparent as possible for every customer.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original state to qualify for a full refund.

• 3.
  Ship Items Back

  Affix the provided shipping label or use a tracked courier service to send the package to our designated warehouse address provided in your authorization email.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method or your exchange will be shipped within 5-7 business days.